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| “Our mission is to ensure that the
quest for leisure time, wellness and balance
is met with exceptional convenience and flexibility
without EVER compromising
the human aspect. Crystal is an industry leader
in the leisure market. We restore “humanity”
in travel. We offer exclusive privileges to
our guests, value to our team, partners, suppliers
and vendors while building relationships one
at a time. We achieve this while increasing
the company’s revenues and value to
investors and share holders. We ARE
the travel people.” It is with this
philosophy The Travel House began eighteen
years ago. Crystal International Travel
Group, recognizing the importance of the
travel agent, became a forerunner in a campaign
to reintroduce travelers to the benefits
of the personal travel agent … reincarnated
as The Travel Concierge. At a time when
almost all households have access to the
World Wide Web, CITG’s founder, Mr.
Fabrizzio Busso-Campana, held a vision that
economical pricing for travel does not come
with the sarifice of service – “the
internet is a cold and lifeless means of
communication. Travel is not cold, nor lifeless;
but rather is warm and should be an inviting
experience”. Fabrizzio’s vision
was everyone should have a travel expert,
someone who discusses with each traveler
his or her needs, finds a travel program
within their budget and then seamlessly
arranges all the details. This customer
service idea blossomed in to a vision of
customer care – “any company
can give customer service, but it’s
only those who care to give the services
that truly meet and exceed their customer’s
requests”.
The Travel House. considered to be the “pioneer”
of the Travel Concierge program, is continuously
introducing new clients to this new form
of travel arrangements . With an average
of 15 years or experience, The Travel House
Concierge’s offers unparallel expertise
in caring about your travel needs. No detail
is too small, no trip is too long; we simply
invite you To Come Home to The Travel House!
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