Q. What is a Travel Concierge? A . Our Travel Concierge’s are professional travel experts who specialize in fulfilling all your travel dreams and wishes. If you are searching for details of a cruise through French Polynesia or making a quick trip to Denver, your Travel Concierge is waiting to fulfill all your travel itineraries. Q. How do I make reservations? A . At The Travel House, we encourage all our clients to call us at 1-732-607-7660 Monday through Friday 8:00 AM – 6:00 PM or Saturdays 10:00 AM – 2:00 PM so one of our expert Travel Concierge’s can assist you. If you should call after hours, you can book all your travel requests here on our website. Or, you may leave a message at our offices – your call will promptly be returned our next business day. Q. Can I book a group through The Travel House? A . Our sister company The Travel House Meetings, Incentives & Special Events offers customized and specialized group programs for everyone. For further details, please call 1-973-644-0900 go to www.TrvlHouseMeetings.com. Q. What are all the Terms and Conditions? A . Terms and Conditions are very important in planning your travel arrangements! Included in the terms and conditions are any specific rules that may apply to you including cancellation fees, airline tickets not used, stolen, lost or unused travel document regulations. You must acknowledge reading the terms and conditions when booking on-line with The Travel House before completing a booking on this web site. Q. What is a Privacy Policy and how does it affect me? A . The Travel House Privacy Policy is very important in understanding what we do with the personal information you provide us when purchasing your travel arrangements online. The Travel House prides itself on not sharing your personal information with another company or individual. Our real-time online travel booking engine is a secured site and you should feel comfortable in giving us your credit card to purchase your travel. After submitting your personal information with us, you will be required to acknowledge that you have read our Privacy Policy. Q. Should I purchase the Travel Protection Plan? A. We highly recommend purchasing Travel Protection Plan, as it protects you and your travel investment before and during your vacation. With the Pre-Departure Cancellation Waiver benefit available with the Plan, you can cancel your trip 48 hours or more before your scheduled departure for any reason and have your travel investment protected. Q. Can I reserve my airline seat in advance? A. If you have a special request for seating assignment on your flights, simply click on the drop down for your seating preferences. The drop down will provide you with several choices including but not limited to aisle, window, etc. Please note, seating preferences are not guaranteed by the airline in which you are flying until confirmation is sent back from the airline with your e-ticket. Q. Can I confirm my hotel room type? A. If you have a special request for your hotel room such as ocean view, suite, etc. please call your Travel Concierge at The Travel House at 1-732-607-7660 to discuss your options and room request. Q. Is it safe to purchase my vacation via the Internet? A. Yes, it is totally and completely safe. When you log in to make your reservation, all of your transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) provided by VeriSign®. SSL encrypts your credit card number, name, address, and telephone number before sending them over the Internet. This makes doing business over the Internet as secure as making a purchase over the phone. Q. When, where and how will I receive confirmation and travel documents? A. If you have made your booking online, confirmation will be provided online and sent to the e-mail address provided in your traveler profile. Your confirmation will include: Confirmations for all your itineraries Your reservation numbers The Travel House telephone number for you to call with any questions regarding your reservations We recommend you print all your travel vouchers prior to your trip for clarity sake. Q. How do I cancel or change my reservation? A. If you need to change or cancel all of your reservation or just a portion, please call us at 1-732-607-7660 Monday through Friday 8:00 AM – 6:00 PM or Saturdays 10:00 AM – 2:00 PM so one of our expert Travel Concierge’s can assist you. If you should call after hours, you may leave a message at our offices where your call will promptly be returned our next business day. Q. What if I have a problem while I am traveling? A. If you have issues which arise while you are traveling, we encourage you to call us at 732-607-7660 Monday through Friday 8:00 AM – 6:00 PM or Saturdays 10:00 AM – 2:00 PM so one of our expert Travel Concierge’s can assist you immediately. If this is not an emergency travel related matter and you call outside our normal business operating hours, please leave a message at our offices and we will promptly return your telephone call during our next business day. Q. Do I need a passport to travel outside the US? A. Effective the 1st of January 2007, all US citizens traveling outside the United States will be required to have a valid United States issued passport. If you are not a citizen of the United States and have questions about visa requirements and proof of citizenship, please call us at 1.732.607.7660 Monday through Friday 8:00 AM – 6:00 PM and Saturdays 10:00 AM – 2:00 PM to speak to one of our Travel Concierges. Q. What forms of payment does The Travel House accept? A. For online reservations, we accept the following credit cards: Visa, MasterCard, American Express, Discover, and Diners Club. We also accept debit cards featuring the Visa or MasterCard symbol. If your bank has set a withdrawal limit on your debit card, please contact your bank prior to purchasing your travel online or call us at 1-732-607-7660 for other payment options. Q. What destinations does The Travel House offer? A. We are able to secure your travel arrangements for anywhere you’d like to travel. From Bora Bora to The Maldives, from Phoenix to Prague, rest assured that The Travel House can get you there. Q. How do I plan my vacation on this Web site? A. Planning your vacation online can be a tricky venture. Because we know how important your vacation is, we encourage you to call us at The Travel House. Our Travel Concierge’s specialize in customizing all your travel needs down to the very smallest detail. Put your faith in us to fulfill all your travel needs. Q. Can I book hotels? Flights? Rental cars? Excursions? Tours? A. The Travel House website is a full service travel booking tool. You may book and confirm all your travel needs from your hotel in Cancun, to your flights to Seattle, to your luau in Maui to diving in the Turk & Caicos Islands; whatever your travel wishes are, The Travel House can meet all your needs. Q. How do I subscribe to receive promotional e-mails from The Travel House? A. Periodically, The Travel House has special promotions we share with you, our friends. These promotions are specials which are normally exclusive to The Travel House. To sign-up for our promotional e-mails, click here. Remember at The Travel House, we will not share your information with any other Company. Q. How do I contact you? A. At The Travel House we encourage you to call us to speak to your own personal Travel Concierge. You may reach us by calling at 732-607-7660 Monday through Friday 8:00 AM – 6:00 PM or Saturdays 10:00 AM – 2:00 PM so one of our expert Travel Concierge’s can assist you. If you should call after hours, you may leave a message at our offices where your call will promptly be returned our next business day. Q. Can I earn Frequent Flyer miles? Or points for my hotel rewards? And my Rental Car Membership Cards? A. If you have a Frequent Flyer Account, Hotel Rewards system and/or Rental Car Membership Cards, and are booking on-line, simply enter your account information in the appropriate field. If you have forgotten to add the information after you have confirmed your online reservation, please call 732-607-7660 and one of our Travel Concierges will be happy to add your account numbers to your reservations. Q. What are the luggage policies for the airlines? A. Each airline has varying rules and regulations on baggage weight imitations. If you have specific questions on baggage weight limitations feel free to call one of our Travel Concierges at 732-607-7660.